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Returns

 

You can feel confident buying one of our products knowing that if you are unhappy with it in any way you can simply return it for a full refund. 

 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@floorsome.com.au

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
If you are unhappy with your mat just sent it back! Send us an email at info@floorsome.com.au and we will organise your return

*Excludes wool rugs.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please contact us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

★ Floorsome Reviews

What our lovely customers have to say...

713 reviews
NADIA CARDAK said: 4/5

great delivery time. thank you

David Russell said: Awesome

Arrived promptly and exactly as surprised.

Elizabeth Rosario said: So plush and soft

I love this rug. It's so soft and plush and the colours suit our house perfectly.

Emily Guardiani said: The best rug!

This rug is the highlight of our room. All our friends have complimented on it, its super soft as well. Looking forward to taking a nap on it in the sun.

Samantha Gogler said: Fusion Link Ivory Rug

Quick and easy delivery to my remote location. Lovely rug, very fluffy. True to picture on website.