Shipping F A Q's

How much is shipping?

 Its free.

(On rare occasions if you live in a very remote area there can be an extra charge for shipping but we will let you know in advance)

Where do you keep your stock? 

Most of our stock is kept in Sydney, we also have a partner warehouse in Tweedheads for some of the outdoor mats. If you would like to check stock availability please ask us.

How long will it take to get to me?

This depends on where you live of course, we generally say about 5-8 working days but sometimes it will be much faster or sometimes a little longer if you live in a remote area. Please ask us if you would like a better estimate.

What happens when I place an order? 

1. Once your order is placed it will be processed into the warehouse within the next business day. At this point you will get an email letting you know its almost ready to be collected by the courier. 

2. Then in 1-2 business days the item will be collected by the courier and you will be sent tracking details.

3. The order arrives at your door!

Who is bringing my order to me?

We use a variety of couriers for our products as Australia is a big place and we find some couriers better than other for different regions and products.

The main couriers we use are:

Couriers Please

Hunter Express

Australia Post

Fastway Couriers

What if im not home when it arrives?

If a parcel cannot be delivered on the first attempt, it will either be delivered to a nearby location for collection or made available for a free re-delivery.

If your parcel is scanned by the courier as available for re-delivery, and the your email address has been provided you will will receive an email notification. You may also be left a card by the courier.

This email notification or card left will include the information required to arrange a re-delivery - all you need to do is follow the instructions in the email, or on the card that has been left on the premises.

It is important that you book a redelivery within the timeframe stated in the email, or on the card. This is because the parcel will be returned to the us after the stated timeframe. 

Can I track my order?

Yes, we provide a tracking number with every order.

Do you have a return policy?

Yes all our products are guaranteed. If you receive an item that you are not completely satisfied with, simply return it within 30 days, in unused condition and we will refund your payment. For more information please see our return policy page

Where are your products sourced?

Our products are sourced from many different places, from Canada to India and Sri Lanka. All are ethically sourced, grade 1 quality, and no child labour is used.




★ Floorsome Reviews

What our lovely customers have to say...

722 reviews
Michelle said: Fantastic!

I have fur babies and needed something hardy and easy to keep clean, and this rug is perfect! Super easy to clean, you can just wash it down, and pet hair just sits on top so it's really easy to vacuum or even sweep up. The rug feels like woven carpet and looks absolutely fantastic! Loved it so much I bought two more for other high traffic areas in the house.

Floorsome were really easy to deal with, lots of info about the delivery which came in a couple of days, and AfterPay was a great bonus!

Emily skinner said: Exactly what I thought it would be! Perfect!

Thankyou so much! It’s perfect

Allison Hennessy said: Beautiful Rug

Beautiful rug, very good quality & it is a thick rug not a flimsy cheap one. Very happy with purchase thank you.

Sarah Parker said: Sarah

Great buy. Outdoor mat looks great and so practical for my 11 month old to spend some time outside. Thanks a bunch

lynne willox said: Outdoor recycle mat

This recycled materials looks awesome . Taking it away camping I am sure it will work a treat
. Cheers Lynne